How long will it take for my order to arrive?
Processing: All orders are processed and shipped out within 3 business days. You will receive tracking information by email when your order has shipped.
Shipping Times: Our current shipping estimate for the United States, Canada, Australia, and Europe is 7-12 business days after the order has shipped. Our shipping estimates for all other countries ranges from two to three weeks depending on how remote the region is. Patrican Company is not responsible for delays in delivery by the shipping carrier. Delay of delivery is not grounds for refund.
Do you ship internationally?
Yes, we offer international shipping to ensure that customers can experience our brand anywhere in the world.
Do you provide tracking information?
Yes, once your order has shipped, you will receive a message containing the tracking number. Please allow 2-4 business days for updated tracking to become available.
Insured/Tracked Shipping is offered at checkout for guaranteed tracking updates on your order.
Is it safe to pay with debit/credit cards on your website?
We use SSL encrypted checkout to ensure that your payment information is secure. We do not have access to your payments information. We do not store your payment information. Purchasing in four interest free payments is also available through Affirm at checkout.
I only received part of my order, where is the rest?
Some of our products are shipped from different distribution facilities. Please allow a few extra days for the rest of your order to arrive. If you still have not received rest of your order after a few days, please feel free to contact us at email@example.com so we can locate your additional packages.
Do you have money back guarantee?
We do have 30 days money back guarantee. If you are not pleased with the product you received for any reason, contact us at firstname.lastname@example.org so we can process your refund.
Can I return/exchange my order?
We do offer 30 days return policy. If you are not pleased with the product you received for any reason, contact us at email@example.com or visit our "Store Policy" page for more details.
How can I return/exchange my order?
Simply send us an email at firstname.lastname@example.org with your order number so our 24/7 support team start your return process. Please keep in mind that you have 30 days after you received your order to start your return process.
How long will take to receive my refund?
Usually it takes 5-7 days to receive your refund back to your bank account.